Refund policy

Unfortunately, custom made items are non refundable or exchangeable. 

All other items can be returned within 7 days of delivery if your refund approval has been granted.

Return costs will be borne by the customer.  Items must be sent tracked delivery and in the same safe secure packaging as delivered to you in. 

To initiate a return, please email us on info@rulacouture.com with your order number at the earliest possible time. The items must be received back by us within the 7 day period of delivery. We have to approve your refund request in order to be eligible for a refund. If your request is agreed then we will send you instructions for how to return your items. 

For all other enquiries: 

If you have an issue with your item(s) please send us an email on info@rulacouture.com within 7 days of receiving your item and we will do our best to resolve it for you.